Service & Support
After-Sales Support for Overseas CNC Buyers
Confirm drawing review, configuration, trial-cut expectations, packing, shipment, installation, training, spare parts, remote troubleshooting, documents, and response time before purchasing a CNC machine.
Pre-sales drawing review
Share drawings, material, tolerance, and current process route so WISEECNC can check the suitable machine range.
Machine configuration proposal
Compare VTM size, turret, C-axis, live tooling, grinding, CNC control, fixture, and inspection needs before purchase.
Trial-cut and acceptance discussion
Agree on sample part, tolerance, surface finish, inspection method, and acceptance documents before production and delivery.
Export packing and shipment coordination
Discuss wooden case or export packing, machine weight, lifting points, destination country, trade terms, and shipment schedule during RFQ.
Installation and operator training
Plan foundation, power, lifting, commissioning, operator training, and acceptance steps for the destination factory.
Spare parts and remote troubleshooting
Confirm spare-part list, remote support channel, response language, and troubleshooting path for long-term use.
Before shipment
Information that reduces export delivery risk
For overseas CNC equipment, the purchase is smoother when the buyer confirms utilities, foundation, lifting, door access, tooling, inspection method, and local service expectations before the machine ships.
Typical confirmation list
- Destination country, plant address, unloading condition, and required documents.
- Power supply, compressed air, foundation, crane or forklift capacity, and installation space.
- Tooling, fixture, CNC control preference, spare-parts package, and remote support contact.
- Average lead time is about 45 days after configuration confirmation; final schedule depends on model and options.